Last updated: 30-Aug-2026
1. Introduction
This Privacy Policy explains how Best Wishes Gift Hampers ("Best Wishes", "we", "us", "our"), operating from SCO 45 (1st Floor), Sector 4, Panchkula, Haryana 134112, collects, uses, stores, shares and protects your personal data. We are committed to handling your data in accordance with the Digital Personal Data Protection Act, 2023 and the rules made thereunder, and other applicable Indian laws. By sharing your information with us — through our website, enquiry forms, social media, WhatsApp, or in-store — you agree to this Policy.
2. Information we collect
Information you provide: name, phone number, email, delivery address, and details of your gifting requirement (occasion, timeline, quantity, budget, and any personalisation details such as a name or message you ask us to print).
Information collected automatically: when you visit our website, basic technical and usage data such as IP address, device and browser type, pages visited, and referring source, collected through cookies and analytics tools.
We do not collect payment-card numbers or sensitive financial data ourselves; payments are handled by secure third-party payment gateways.
3. How we use your information
We use your information only to: respond to your enquiry; send you our catalogue and product information; help you select, customise, and finalise your hampers; process, fulfil, and deliver your order; provide customer support; send you service updates about your order; and, where you have agreed, share relevant offers. We may also use it to comply with legal obligations and to improve our products, website, and service.
4. Consent and its withdrawal
By submitting your details or contacting us, you provide your consent for us to process your data and to contact you via WhatsApp, phone, SMS, or email for the purposes in this Policy. Your consent is specific to these purposes. You may withdraw your consent at any time by contacting us (Section 12); withdrawal will not affect processing already carried out, and we may retain limited data where required by law.
5. Personalisation and children's data
Our services are intended for adults (18+) arranging gifts. We do not knowingly collect personal data directly from children. Where you provide a child’s name or details for personalising a hamper, you confirm that you are the parent or lawful guardian, or are authorised by them, and consent to our using those details solely to fulfil your order. We do not profile children or direct advertising at them.
6. How we share your information
We do not sell, rent, trade, or lease your personal data. We share it only with: delivery and logistics partners (e.g. our courier) to fulfil your order; trusted service providers (e.g. messaging, hosting, and analytics tools) acting on our behalf under confidentiality obligations; and government or legal authorities where required by law, court order, or to protect our rights. In the event of a merger, acquisition, or sale of our business, your data may be transferred to the successor entity, which will honour this Policy.
7. Data retention
We retain your enquiry data for up to 24 months from your last interaction, after which it is deleted or anonymised. Order and transaction records are retained for up to 8 years to comply with Indian tax and company law. After the applicable period, data is securely deleted; where complete deletion is not feasible, we secure it against further use.
8. Data security
We take reasonable technical and organisational measures to protect your data against unauthorised access, loss, misuse, or alteration. However, no method of transmission or storage over the internet is completely secure, and while we strive to protect your data, we cannot guarantee absolute security and are not liable for breaches caused by factors beyond our reasonable control. Please safeguard your own account details and be alert to phishing attempts; we will never ask for your full payment-card details or passwords over WhatsApp, call, or email.
9. Your rights
Subject to applicable law, you have the right to: access the personal data we hold about you; request correction of inaccurate or incomplete data; request erasure of your data; withdraw consent; and nominate another person to exercise your rights in the event of your death or incapacity, as provided under the DPDP Act. To exercise any right, contact us using Section 12; we will verify your identity and respond within 30 days or as required under applicable law.
10. Cookies and analytics
Our website uses cookies and analytics tools to function correctly, remember your preferences, measure traffic, and improve your experience. You can control or disable cookies through your browser settings, though some features of the website may not function properly as a result.
11. Third-party links
Our website, ads, or messages may contain links to third-party websites or platforms (such as payment gateways, social media, or delivery tracking). We are not responsible for the privacy practices or content of those third parties, and we encourage you to read their policies.
12. Grievance Officer and contact
For any question, request, or complaint regarding your personal data or this Policy, please contact our Grievance Officer:
Name: Gagandeep
Best Wishes Gift Hampers, SCO 45 (1st Floor), Sector 4, Panchkula, Haryana 134112
Email: bestwishesgifts34@gmail.com
We will acknowledge and address your request within the timelines required under applicable law.
13. Changes to this Policy
We may update this Policy from time to time. The revised version will be posted on this page with a new "Last updated" date, and your continued use of our services after posting constitutes acceptance of the changes.
14. Governing law and jurisdiction
This Policy is governed by the laws of India. Any dispute arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the competent courts at Panchkula / Chandigarh, Haryana.